SAP Knowledge Base Article - Public

3334372 - Organizational Cards don't fit the mobile application correctly.


  • On Apple or Android devices, the image of the organizational updates are cut off. 
  • Discrepancies between the shape of the organizational cards on Apple vs Android Devices. 


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Log into affected system with provided access. 
  2. Go to Settings. 
  3. Go to Mobile
  4. Activate via QR code on one of the devices (i.e Apple or Android). 
  5. See the organization cards appear as expected and fit the screen nicely.
  6. Go back and activate mobile via QR code on the other device you did not the first time. 
  7. See the organizational cards are cut off and the shape of the cards are different. 


Images are out of scale to meet the required dimensions of the application. 


Images should scale to fit and the images should be in 16:9 format.

See Also


Mobile App, Organizational Updates, Organizational Cards, IOS, Apple, Android, Images, Customer Cards, MOB , KBA , LOD-SF-PLT-MOB , Mobile Issues , Problem


SAP SuccessFactors HCM suite all versions