SAP Knowledge Base Article - Public

3334504 - Dashboard Error when filtering by a characteristic

Symptom

You have created a dashboard, however, when filtering by a characteristic, you receive the following error message:

  • @SCUSTOMER/BP_UUID is not a valid characteristic for InfoProvider.
  • @SCODCUSTOMER/BP_UUID is not a valid characteristic for InfoProvider.
  • Error messages from BW.

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Go to Business Analytics Work Center.
  2. Go to Dashboards Work Center View.
  3. Search, select and open your dashboard. 
  4. Filter by a characteristic and run it.
  5. You will receive the above error messages. 

Cause

The error is occurring due to a different master data reference used in the characteristic that you are using to filter the dashboards.

For example:
In the report (A) used in one of the dashboards, the field (BP_UUID) is having master data referenced to the CODCUSTOMER data source. However, in the other report (B) used in the second panel, the field (BP_UUID) is having master data referenced to the CUSTOMER data source.

Due to this mismatch, the info providers generated in the query is different and causing the error.

Resolution

The filters need to be applied to the fields with the same master data reference.

Keywords

Dashboard, InfoProvider, Master, Data, reference. , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To

Product

SAP Cloud for Customer core applications 2205