SAP Knowledge Base Article - Public

3334648 - Receiving error message when trying to add a new employee: The Employee ID already exists. Please enter a new unique value

Symptom

When processing an employee in Add New Employee: "The Employee ID already exists. Please enter a new unique value" 

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  • Go to Add New Employee Feature
  • Try to add the new user with the ID affected 
  • The error message appears: "The Employee ID already exists. Please enter a new unique value" 

Cause

The Employee ID has a dependent personID external.

Resolution

Delete the dependent user, before adding the new employee, this will release the ID.
To check if the user has a dependent Person ID or Person ID External, please check the KBA 3277779 - How to Find Dependent Person Id or Related Person Id External.

Additionally, to proceed with the deletion of this Dependent data, refer to 2274679 - How To Delete/Delimit Dependents Data via Import - Employee Central.

See Also

3277779 - How to Find Dependent Person Id or Related Person Id External

Keywords

INC4117494, ID already exists, dependent ID, Person ID, External person ID, The Employee ID already exists, unique value
, KBA , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , LOD-SF-PLT-DRM , Data Retention Management , How To

Product

SAP SuccessFactors HXM Core 2211