Symptom
When processing an employee in Add New Employee: "The Employee ID already exists. Please enter a new unique value"
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Go to Add New Employee Feature
- Try to add the new user with the ID affected
- The error message appears: "The Employee ID already exists. Please enter a new unique value"
Cause
The Employee ID has a dependent personID external.
Resolution
Delete the dependent user, before adding the new employee, this will release the ID.
To check if the user has a dependent Person ID or Person ID External, please check the KBA 3277779 - How to Find Dependent Person Id or Related Person Id External.
Additionally, to proceed with the deletion of this Dependent data, refer to 2274679 - How To Delete/Delimit Dependents Data via Import - Employee Central.
See Also
Keywords
INC4117494, ID already exists, dependent ID, Person ID, External person ID, The Employee ID already exists, unique value
, KBA , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , LOD-SF-PLT-DRM , Data Retention Management , How To
Product
SAP SuccessFactors HXM Core 2211