3334657 - Special stock 'E' not supported in a cross-company returns process - SAP S/4HANA Cloud Public Edition

In the determine refund process, neither Replacement Order nor Credit Memo Request can be selected.

The system shows the error message Special stock 'E' not supported in a cross-company returns process.

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SAP S/4HANA Cloud Public Edition

The system checks if material is MTO then will not support the advanced return process. It is nevertheless possible to post the stock into sales order stock (special stock E) which leads to inconsistencies in the returns overview.

The MTO material results in a special stock E because the respective material uses strategy group B6.

The following settings are related to strategy group B6. These are standard entries and cannot be changed:

The strategy group B6 is assigned to the requirement type BB6:

The requirement type BB6 is assigned to the requirement class BB6:

Select the requirement class BB6 to view detailed information:

The Special Stock is E in the requirement class BB6.

MTO material is not support the BKP scope item, so the MTO material is not supported in 2F4 scope item.

When checking the preceding process of 2F4 are 1HO and 1MX, in scope item script does not mention support the MTO material.

To create a feature request for this business requirement, it is recommended to create a feature request in the Customer Influence Portal. 

• KBA 2684001 - Cross-company returns process received into non-valuated stock
• KBA 2963059 - How to Submit Feature Requests for SAP S/4HANA Cloud Product 

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