SAP Knowledge Base Article - Public

3334657 - Special stock 'E' not supported in a cross-company returns process

Symptom

In the determine refund process, neither Replacement Order nor Credit Memo Request can be selected.

The system shows the error message Special stock 'E' not supported in a cross-company returns process.

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Environment

SAP S/4HANA Cloud

Cause

The system checks if material is MTO then will not support the advanced return process. It is nevertheless possible to post the stock into sales order stock (special stock E) which leads to inconsistencies in the returns overview.

1. Why the MTO material result into a special stock E, you can see that the respective material is using the strategy group B6.

The following settings are related to strategy group B6. These are standard entries and cannot be changed:

The strategy group B6 is assigned to the requirement type BB6:

The requirement type BB6 is assigned to the requirement class BB6:

Select the requirement class BB6 to view detailed information:

The Special Stock is E in the requirement class BB6.

Resolution

MTO material is not support the BKP scope item, so the MTO material is not supported in 2F4 scope item.

When checking the preceding process of 2F4 are 1HO and 1MX, in scope item script does not mention support the MTO material.

If you would like to create a feature request for this business requirement, please do so. This will inform our developers as to what additional functionality should be considered for future releases: 2963059 - How to Submit Feature Requests for SAP S/4HANA Cloud Product.

See Also

2684001 - Cross-company returns process received into non-valuated stock

Keywords

customer returns, customer return, return scenario, 2F4, intercompany return, return order, scope item, returns order, refund, refund option, create credit memo request, refund details, returns order item, refunding status, with errors, special stock E, cross-company, crosscompany return, crosscompany, BKP, MTO, strategy group, B6, requirement type, BB6, requirement class, BB6 , KBA , SD-SLS-RE-2CL , Returns (Public Cloud) , LO-ARM-INS-2CL , ARM Inspection (Public Cloud) , Problem

Product

SAP S/4HANA Cloud all versions

Attachments

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