SAP Knowledge Base Article - Public

3334697 - The expected rating of the competency added on a performance form does not respect the setting of the expected rating in Families and Roles

Symptom

When adding a competency on a performance review form or 360 review form, the expected rating of the competency added does not respect the setting of the expected rating in Families and Roles.

Environment

  • SAP SuccessFactors Performance Management
  • SAP SuccessFactors 360 Multi-Rater 

Reproducing the Issue

1. Go to Performance and open a performance review form or 360 review form
2. Go to the competency section and click on "Add Competency"
3. There are two tabs: "By Library" (or "All") and "By Roles"
4. Click "By Library" (or "All")
5. Choose a competency and click "Add"
6. The expected rating of the newly added competency does not respect what is set in Families and Roles

Cause

When adding a competency from "By Library" (or "All"), the expected rating of the competency is not pulled onto the form. Because the competency data is pulled from Competency Libraries (or Center of Capabilities) where expected ratings cannot be set.

When adding a competency from "By Roles", the expected rating of the competency can be pulled to the form successfully. Because the competency data is pulled from Families and Roles where expected ratings can be set.

Resolution

In order to add a competency on the form with correct expected rating, it is necessary to add from "By Roles" to pull the expected rating from Families and Roles.

Note: <fm-comp-expected-rating> for hardcoded competencies does not work as this is not supported by PM form. The expected rating should come from Families and Roles.

See Also

  • KBA 2860090 - Competency Expected Rating Value 1 explained - Performance Management 
  • KBA 2219951 - Performance Management: Competency Expected Rating Value displays -1

Keywords

JDM, JPB, performance review, 360, multirater, form, job code, By Roles, By Library, All , KBA , LOD-SF-PM-FAM , Competencies Behaviors Families and Roles , Problem

Product

SAP SuccessFactors Performance & Goals all versions