SAP Knowledge Base Article - Public

3334751 - 'Balance cannot fall below' condition error content in ESS and ADMIN UI is different.

Symptom

In ESS and ADMIN UI, there is a difference in the error content for the balance cannot fall below condition.

ADMIN UI: Sorry, you can’t request NN days. You’ve only got NN days of leave left and your leave balance must not fall below -N days. 

ESS UI: You cannot apply for an absence of this duration because the balance in the time account is not sufficient.

Environment

  • SAP SuccessFactors Employee Central - Time Management

Reproducing the Issue

  1. Navigate to Employee Administer Time UI
  2. Click on Create Absence
  3. Select the time type with Balance cannot fall below defined
  4. Select the leave Start/End Date
  5. System prompts an error "Sorry, you can’t request NN days. You’ve only got NN days of leave left and your leave balance must not fall below -N days."
  6. Try creating absence in ESS UI >Proxy as the employee
  7. Click on request time off from Home Page
  8. Select the time type with Balance cannot fall below defined
  9. Select the leave Start/End Date
  10. System prompts an error "You cannot apply for an absence of this duration because the balance in the time account is not sufficient."

Cause

  • Working as designed.
  • Hide Account Balance is set as Yes under Manage Data>Time Profile>Time Type>Details

Resolution

  • It is an expected behavior, if 'Hide Account Balance' is set to Yes under Manage Data>Time Profile>Time Type>Details.
  • 'Hide Account Balance' settings is only applicable for Employee Self Service (ESS) UI.
  • If Hide Account Balance is set to Yes : System will display generic error message 'You cannot apply for an absence of this duration because the balance in the time account is not sufficient.'
  • If Hide Account Balance is set to No : System will display dynamic error message with balance information as "Sorry, you can’t request NN days. You’ve only got NN days of leave left and your leave balance must not fall below -N days."

    Keywords

    Hide Account Balance,You cannot apply for an absence of this duration because the balance in the time account is not sufficient., Balance cannot fall below, balance error, Sorry, you can’t request NN days. You’ve only got NN days of leave left and your leave balance must not fall below -N days., Sorry, you can’t request, You’ve only got n days of leave left and your leave balance must not fall below -N days, your leave balance must not fall below. , KBA , LOD-SF-EC-TIM-UI , Team Absence Calender/ Workbench/ ESS UI's , LOD-SF-EC , Employee Central , LOD-SF-EC-TIM , Time Off , Problem

    Product

    SAP SuccessFactors Employee Central 2305