SAP Knowledge Base Article - Public

3335105 - Performance Form Comments Saved as Another Language in HTML

Symptom

When users type text into performance forms and save, the system saves the text as another language in HTML:

<span _msttexthash="XX" _msthash="XX" style=""><b _msttexthash="XX" _msthash="XX">[text in another language]
<span _msttexthash="XX" _msthash="XX">[text in another language]

Environment

SAP SuccessFactors Performance Management

Reproducing the Issue

  1. User opens performance form
  2. Text is entered into the comment boxes
  3. Select Save & Close button
  4. Reopen performance form and can see comment has been saved in another language with HTML

Cause

This is expected behavior - The browser translation tool is being utilized. The browser translation tool is considered a third-party product which is not compatible with Performance Management. When comments are saved using the translation tool, the tool will add the hashes into the comments.

Resolution

Users can disable the translation tool to resolve the issue.

Keywords

success factors, SF, PM, PMGM, comment fields, strange text, hashed text, translated text, languages, weird text, , KBA , LOD-SF-PM-FRM , Forms & Templates , Problem

Product

SAP SuccessFactors Performance & Goals all versions