SAP Knowledge Base Article - Public

3335370 - I cannot find option to create a new Journey Modeler in Process Manager Explorer after being assigned JM Advances license.

Symptom

I cannot find option to create a new Journey Modeler in Process Manager Explorer after being assigned JM Advances license.

Environment

SAP Signavio Process Manager 3.0

Reproducing the Issue

  1. Open Process Collaboration Hub
  2. Navigate to User management settings.
  3. Click on the user tab.
  4. Select your user.
  5. Add an Advanced JM license to your user
  6. Navigate to Process Manager Explorer
  7. Click New
  8. See in the dropdown menu there is no option to create a Journey Model.

Cause

You cannot see the option as it does not exist in Process Manager Explorer

Resolution

The Journey Modeler can only be created via Process Collaboration Hub. To do so, please follow these steps:

  1. Click Create and select Journey Model.

  2. Select a folder to save your journey model.

    A blank journey model opens.

See Also

For information on creating a journey Modeler, please read the following excerpt from our user guide: https://documentation.signavio.com/suite/en-us/Content/jm/create.htm?

Keywords

process, manager, explorer, create, new, journey, model, assign, advanced, jm license , KBA , BPI-SIG-CA-SEC-UM-IN , Invitations / License Management for SAP Signavio , Problem

Product

SAP Signavio Process Manager 3.0