Symptom
Workflow Rules with "Scheduled" Timing will never work when there is a condition like "Status (Before Object Change) NE Status".
Environment
SAP Cloud for Customer
Reproducing the Issue
- Create Workflow Rule with "Scheduled" Timing and Condition like "Status (Before Object Change)"
- Modify relevant Business Object to see if the Workflow Rule gets triggered
- Workflow doesn't trigger even though conditions seem to fulfill
Cause
Workflow Rules with Timing "Scheduled", the condition is checked after Save of an Object. Therefore, the before image and the current image will be identical.
Resolution
- Do not use "Scheduled" Timing and Conditions with "Before Object Change" together
- Or, change to "On Every Save"
Keywords
Scheduled, Timing, Before Object Change, Workflow, Condition , KBA , LOD-CRM-ACC , Account , LOD-CRM-WKF , Workflow , Problem
Product
SAP Cloud for Customer core applications 2211 ; SAP Cloud for Customer core applications all versions