SAP Knowledge Base Article - Public

3335922 - When onboardee declines DocuSign it does create new task - Onboarding


When the Onboardee declines DocuSign, usually afterwards the tasks will trigger. 


SAP SuccessFactors Onboarding


Maximum length exceeded for declined documents field in DocuSignEnvelopeRecipient MDF entity


 To resolve the issue for new candidates, please follow the below steps.

  1. Navigate to "Configure Object Definitions" page and select DocuSignEnvelopeRecipient object definition.
  2. Edit the object definition and update max length from 255 -> 1000 for [declinedDocuments, declinedReason] fields.

 And for failed candidates, a restart can be performed once the below steps are completed.

Support Engineer check internal memo to confirm the cause and resolution.


Onboarding, DocuSignEnvelopeRecipient, decline, documents, docusign, onb, obx, EMPLOYEE_HRIS_GO_FIELD_MAX_LENGTH_EXCEEDS_LIMIT, 255 , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem


SAP SuccessFactors Onboarding all versions