SAP Knowledge Base Article - Public

3335922 - When onboardee declines DocuSign it does create new task - Onboarding

Symptom

When the Onboardee declines DocuSign, usually afterwards the tasks will trigger. 

Environment

SAP SuccessFactors Onboarding

Cause

Maximum length exceeded for declined documents field in DocuSignEnvelopeRecipient MDF entity

Resolution

 To resolve the issue for new candidates, please follow the below steps.

  1. Navigate to "Configure Object Definitions" page and select DocuSignEnvelopeRecipient object definition.
  2. Edit the object definition and update max length from 255 -> 1000 for [declinedDocuments, declinedReason] fields.

 And for failed candidates, a restart can be performed once the below steps are completed.

Support Engineer check internal memo to confirm the cause and resolution.

Keywords

Onboarding, DocuSignEnvelopeRecipient, decline, documents, docusign, onb, obx, EMPLOYEE_HRIS_GO_FIELD_MAX_LENGTH_EXCEEDS_LIMIT, 255 , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem

Product

SAP SuccessFactors Onboarding all versions