3335935 - Workflow Rule E-Mail is Not Sent to the Processor

You created a Workflow Rule for example for the Business Object Sales Order with the Type E-Mail and maintained the Recipient Determination as Processor, but the Employee Responsible does not receive the E-Mail.

SAP Business ByDesign

1. Go to the Application and User Management work center. 
2. Select the Workflow Rules view. 
3. Open the Rule ABC (ABC represents the description of the rule).
4. Navigate to the Define Actions step. 
5. You selected the Rule Type E-Mail maintained all the relevant data and entered in the Recipient Determination the determination Processor. 

Since in our example we are using a Workflow Rule for the Business Object Sales Order you expect that the E-Mail is set to the E-Mail Address of the Employee Responsible in the Sales Order if the Sales Order is created/changed and the parameters set up in the rule are met.

However, the Employee Responsible does not receive the E-Mail eventhough the Employee has a valid E-Mail Address maintained.

The Business User of the Employee Responsible is not valid.

1. Go to the Application and User Management work center
2. Select the Business User view
3. Search for the respective user.

Ensure that the user is valid.

Workflow Rule; E-Mail; Recipient; not received; not sent , KBA , SRD-CRM-ORD , Orders & Contracts , Problem