SAP Knowledge Base Article - Public

3336550 - "Unable to authenticate the client (Login failed - account locked)" - SuccessFactors

Symptom

You are making OData API calls to some SuccessFactors (SF) endpoint/address using Basic authentication but the error is being thrown:

"Unable to authenticate the client (Login failed - account locked)"

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Make an OData API call to SF providing API user credentials;
  2. See the error message;

Cause

This error message indicates the API user is locked in SuccessFactors.

This usually happens when there are some login attempts with wrong password.

Resolution

To solve it you just need to unlock the API user in SuccessFactors following the KBA 2086751 - How to Unlock a User Who Has Been Locked Out - SuccessFactors.

See Also

  • KBA 2088598 - Will I get locked out of the system if I enter the wrong password too many times?
  • KBA 2255660 - SuccessFactors: API Call fails with error Authentication failed, user account is locked(status code = 13)

Keywords

API user, credential, credentials, wrong, different, incorrect, password, login, attempt, attempts, lock, locked, blocked, unable, unlock, set , KBA , LOD-SF-INT-ODATA , OData API Framework , Problem

Product

SAP SuccessFactors HCM all versions