Symptom
The email token [[COMPANY_LOGO]] is not rendering properly and the URL is displayed on the notification instead of the image.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Go to Email Services
- Select any template
- Add the [[COMPANY_LOGO]]
- Send the email
- Notification shows the logo URL instead of the image
Cause
Know issue.
Resolution
This is a known issue and engineering is working on this.
A workaround is available for this:
- Go to Email Services
- Do the [[COMPANY_LOGO]] token insert
- Then select all text "[[COMPANY_LOGO]]"
- Select "Insert/Edit Image"
- Add the "URL of the Company Logo" (company logo URL) on the Source
- You can preview the email template (you will see the image)
- Save
- The email now displays the image
Note: Remember to edit for all the locales you are using.
See Also
2612462 - How to Add/Change the Foot Logo on a SuccessFactors Email Notification
2303455 - Company Logo not appearing in System Email Notifications
Keywords
[[COMPANY_LOGO]], COMPANY_LOGO, logo, company, url, onboarding, obx, onb, email, services, notification, token , KBA , LOD-SF-OBX-EML , Notifications , Problem