SAP Knowledge Base Article - Public

3336587 - [[COMPANY_LOGO]] is not rendering properly - Onboarding

Symptom

The email token [[COMPANY_LOGO]] is not rendering properly and the URL is displayed on the notification instead of the image.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Email Services
  2. Select any template
  3. Add the [[COMPANY_LOGO]]
  4. Send the email
  5. Notification shows the logo URL instead of the image

Cause

Know issue.

Resolution

This is a known issue and engineering is working on this.

A workaround is available for this:

  1. Go to Email Services
  2. Do the [[COMPANY_LOGO]] token insert
  3. Then select all text "[[COMPANY_LOGO]]"
  4. Select "Insert/Edit Image" 
  5. Add the "URL of the Company Logo" (company logo URL) on the Source
  6. You can preview the email template (you will see the image)
  7. Save
  8. The email now displays the image

Note: Remember to edit for all the locales you are using.

See Also

2612462 - How to Add/Change the Foot Logo on a SuccessFactors Email Notification

2303455 - Company Logo not appearing in System Email Notifications

Keywords

[[COMPANY_LOGO]], COMPANY_LOGO, logo, company, url, onboarding, obx, onb, email, services, notification, token , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions