SAP Knowledge Base Article - Public

3336934 - ChaRM: My Inbox fails with "Property 'HasPotentialOwners' is invalid" after SolMan upgrade

Symptom

After upgrading SAP Solution Manager to SP >= 13, My Inbox ChaRM application fails with error "Property 'HasPotentialOwners' is invalid" when trying to load the tasks.

Environment

SAP Solution Manager 7.2

Reproducing the Issue

  1. Go to Fiori Launchpad (either in SAP Solution Manager system using transaction sm_workcenter or in the Frontend Server where SAP Gateway is installed)
  2. Go to Change Control Management group
  3. Click on My Inbox tile

Cause

Old cached metadata

Resolution

Logon to your SAP Solution Manager system, if My Inbox is installed there, or to your Front End Server, if My Inbox is installed on a Front End server:

  1. Create a new HTTP destination of type 3 as a copy of the existing one (created before the ST Upgrade)
  2. In SPRO => SAP Customizing Implementation Guide => SAP NetWeaver => SAP Gateway => OData Channel => Configuration => Connection Settings => SAP Gateway to SAP System => Manage SAP System Aliases =>
  3. Assign this new HTTP destination to the corresponding System Alias of service ZTASKPROCESSING (Task Gateway Service version 2.0)

See Also

KBA 2834985 - How to configure the RFCs needed to work with Fiori My Inbox application to work with ChaRM documents - Solution Manager

Keywords

My Inbox, HasPotentialOwners, invalid, ChaRM, upgrade, TASKPROCESSING, ZTASKPROCESSING, Frontend, Front End , KBA , SV-SMG-CM , Change Request Management , OPU-BSC-TGW , Task Gateway , Problem

Product

SAP Business ByDesign all versions