SAP Knowledge Base Article - Preview

3336953 - Does SAP Cloud ALM support IT Service Management and SAP Collaboration functionality?

Symptom

  • Does Cloud ALM have IT Service Management functionality?
  • Migrating process from Solution Manager to Cloud ALM and need ticketing functionality.
  • Need SAP Collaboration between SAP Cloud ALM and SAP.
  • Can SAP Cloud ALM be used to manage tickets/incidents?
  • Is SAP Collaboration functionality standard and available to use in SAP Cloud ALM or can any API be utilized to connect SAP Cloud ALM to Post Box/ESP/SAP Launchpad?


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Environment

SAP Cloud ALM

Product

SAP Cloud ALM all versions

Keywords

ITSM, ServiceNow, Service Now, SNOW, integrating, integration, integrate, connect, configuring , KBA , SV-CLM-API , SAP Cloud ALM External API , How To

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