SAP Knowledge Base Article - Public

3337031 - 1H 2023 Release - Limited Print Preview when Adhoc Email is Long and Overlaps with Attachment Icon


  • When sending adhoc email from the candidate application Page the Print Preview is Limited, the message is cut off and there is no scroll bar on the right.
  • The message preview overlaps with attachment icon.
  • Print Preview display issue does not happen when sending adhoc email from candidates tab and offer letter.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. Go to Recruiting > click any job application
2. Select any candidate and click contact candidate
3. Select a template and/or add a few lines so the message will be long
4. Click Print Preview on the upper right or Next
5. It will show the Preview of the message
6. The Print preview is cut off and there is no scroll bar to see the complete preview and message overlaps with the attachment icon


This issue is currently being investigated by Engineering.

Click on star to bookmark this article in order to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KBA 2171560 - How to get notified about new or updated SAP Notes or KBAs - SAP ONE Support Launchpad / SAP for Me.


adhoc email, print preview, INC4853438, candidate application contact candidate , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem


SAP SuccessFactors Recruiting 2305