SAP Knowledge Base Article - Preview

3337041 - Unable to connect to authenticate error when creating a New Story from Learning (LMS) datasource

Symptom

  • When creating a New Story report: upon selecting the SAPSFSFLMS data source and clicking OK, the following message is shown
    "Unable to authenticate.  Please ensure SAP Analytics Cloud is embedded"
  • The issue only happens for the LMS data source.  Other domains or the SF BizX Talent modules are ok.
  • The settings mentioned in the following KBA are correct and are in place:

  • Learning URL is enabled in Provisioning and the Upgrade job for Story indicates that "SAC Reporting MetaData for LMS is successfully generated "


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Environment

SAP SuccessFactors People Analytics

Product

SAP SuccessFactors People Analytics all versions

Keywords

LMS Story, learning reporting, authentication issue Learning, no access LMS for Story , KBA , LOD-SF-ANA-SAC-ADM , SF Admin configurations (Security Center, Provisioning) , Problem

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