SAP Knowledge Base Article - Public

3337471 - User preferences are reset to default when updating a user in SAP Analytics Cloud (SAC)


When updating a user in SAC by using the API, the user preferences are reset to default.


  • SAP Analytics Cloud  2023.1.1

Reproducing the Issue

  1. Create a user
  2. Change the users default preferences in SAC (such as date format)
  3. Attempt to update the user via the API (e.g. using IPS_
  4. Note that the users default preferences are reset to default.


This occurs when the user section

"urn:ietf:params:scim:schemas:extension:sap:user-custom-parameters:1.0": {
"dataAccessLanguage": "en",
"dateFormatting": "dd.MM.yyyy",
"timeFormatting": "H:mm:ss",
"numberFormatting": "1,234.56",
"cleanUpNotificationsNumberOfDays": 0,
"systemNotificationsEmailOptIn": true,
"marketingEmailOptIn": false,
"isConcurrent": false,
"extensionProperty1": ""

is left blank, or not included in the API PUT call updating the user.


This issue is currently under investigation by development.

See Also

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SAP Analytics Cloud 1.0