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3337544 - Data Insight task would fail intermittently with error "No job servers found, so restarting the ISJobServerGroup"

Symptom

  • Data Insight task would fail intermittently with error "No job servers found, so restarting the ISJobServerGroup"
  • Following errors are logged in the Data Insight Task log

[E] 2023-05-23 00:05:13.648 [TaskUtility][TaskDispatcher Thread] No job servers found, so restarting the ISJobServerGroup.
[E] 2023-05-23 00:05:23.665 [TaskUtility][TaskDispatcher Thread] Read timed out (local port xxxx to address <DS Job Server IP-Address> (DS Job Server hostname), remote port 3900 to address DS Job Server IP-Address (DS Job Server hostname))
[E] 2023-05-23 00:05:23.670 [TaskUtility][TaskDispatcher Thread] java.io.IOException: Read timed out (local port xxxxxx to address DS Job Server IP-Address (DS Job Server hostname), remote port 3900 to address DS Job Server IP-Address (DS Job Server hostname))
at com.acta.rw.ActaJobServerBaseInterface.sendRepoUpdateToJS(ActaJobServerBaseInterface.java:260)
at com.sap.icc.dataservices.DSJobHelper.restartJobServer(DSJobHelper.java:244)
at com.sap.icc.dataservices.DSJobHelper.launchJob(DSJobHelper.java:208)
at com.sap.icc.dataservices.api.ISDSEngine.runDsJob(ISDSEngine.java:153)
at com.sap.icc.task.DataServiceEngineFacade.dispatchJob(DataServiceEngineFacade.java:127)
at com.sap.icc.task.TaskDispatcher.dispatch(TaskDispatcher.java:143)
at com.sap.icc.task.TaskDispatcher.run(TaskDispatcher.java:78)

[E] 2023-05-23 00:05:24.680 [TaskUtility][TaskDispatcher Thread] Socket Closed
[E] 2023-05-23 00:05:24.684 [TaskUtility][TaskDispatcher Thread] java.net.SocketException: Socket Closed
at com.acta.rw.ActaJobServerBaseInterface.sendRepoUpdateToJS(ActaJobServerBaseInterface.java:260)
at com.sap.icc.dataservices.DSJobHelper.restartJobServer(DSJobHelper.java:244)
at com.sap.icc.dataservices.DSJobHelper.launchJob(DSJobHelper.java:208)
at com.sap.icc.dataservices.api.ISDSEngine.runDsJob(ISDSEngine.java:153)
at com.sap.icc.task.DataServiceEngineFacade.dispatchJob(DataServiceEngineFacade.java:127)
at com.sap.icc.task.TaskDispatcher.dispatch(TaskDispatcher.java:143)
at com.sap.icc.task.TaskDispatcher.run(TaskDispatcher.java:78)

[E] 2023-05-17 18:00:06.348 No job servers found, so restarting the ISJobServerGroup.
[E] 2023-05-17 18:00:07.399 Socket Closed
[E] 2023-05-17 18:00:07.415 java.net.SocketException: Socket Closed
at com.acta.rw.ActaJobServerBaseInterface.sendRepoUpdateToJS(ActaJobServerBaseInterface.java:261)
at com.sap.icc.dataservices.DSJobHelper.restartJobServer(DSJobHelper.java:244)
at com.sap.icc.dataservices.DSJobHelper.launchJob(DSJobHelper.java:208)
at com.sap.icc.dataservices.api.ISDSEngine.runDsJob(ISDSEngine.java:153)
at com.sap.icc.task.DataServiceEngineFacade.dispatchJob(DataServiceEngineFacade.java:127)
at com.sap.icc.task.TaskDispatcher.dispatch(TaskDispatcher.java:143)
at com.sap.icc.task.TaskDispatcher.run(TaskDispatcher.java:78)

  • SAP Data Services Job Service and Job Servers are running, following error messages are logged in the Data Services Job Server's server_enventlog_<date>.txt file

(14.3) 05-17-23 12:59:09 (9192:9108) JobServer: Error <JS self-ping timeout> while listening for connections. (BODI-850257)
(14.3) 05-17-23 12:59:12 (9192:9108) JobServer: Error <JS self-ping timeout> while listening for connections. (BODI-850257)
(14.3) 05-17-23 12:59:12 (9192:3148) JobServer: Error <RWSecureSocketSelectError: xxxxx> while listening for connections. (BODI-850257)
(14.3) 05-17-23 12:59:15 (9192:9108) JobServer: Listening on ANY:xxxx. (BODI-850157)


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Environment

  • SAP Information Steward 4.2 SP14 Patch 25 and SAP Data Services 4.2 SP14 Patch 25
  • SAP Information Steward 4.3 SP00, 4.3 SP00 Patch, 4.3 SP01 and 4.3 SP02 and SAP Data Services 4.3 SP00, 4.3 SP00 Patch, 4.3 SP01 and 4.3 SP02

Product

SAP Data Services 4.2 ; SAP Data Services 4.3 ; SAP Information Steward 4.2 ; SAP Information Steward 4.3

Keywords

Data Insight Task , KBA , EIM-IS-SVR , Information Steward - Administration/Server , Problem

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