SAP Knowledge Base Article - Public

3337679 - Inspection document is not displayed in the process flow of the standard return in the "Manage Customer Returns (or V2)" app

Symptom

Inspection document is not displayed in the process flow of the standard return in the "Manage Customer Returns (or V2)" app although it has already been generated.

Environment

SAP S/4HANA Cloud

Cause

The root cause lies in that the inspection document hasn't been "Saved and Confirmed". Instead, it is only "Saved".

Resolution

Please click the "Save and Confirm" button for the returns delivery of the standard return order in the "Enter Inspection Results - from Warehouse" app.

Keywords

Inspection, Process flow, Standard return, Manage customer returns, Save and confirm, Enter inspection results, From warehouse , KBA , SD-SLS-RE-2CL , Returns (Public Cloud) , LO-ARM-INS-2CL , ARM Inspection (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions