3337679 - Inspection document is not displayed in the process flow of the standard return in the "Manage Customer Returns (or V2)" app

Inspection document is not displayed in the process flow of the standard return in the "Manage Customer Returns (or V2)" app although it has already been generated.

SAP S/4HANA Cloud

The root cause lies in that the inspection document hasn't been "Saved and Confirmed". Instead, it is only "Saved".

Please click the "Save and Confirm" button for the returns delivery of the standard return order in the "Enter Inspection Results - from Warehouse" app.

Inspection, Process flow, Standard return, Manage customer returns, Save and confirm, Enter inspection results, From warehouse , KBA , SD-SLS-RE-2CL , Returns (Public Cloud) , LO-ARM-INS-2CL , ARM Inspection (Public Cloud) , Problem

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions