Symptom
Inspection document is not displayed in the process flow of standard returns in the "Manage Customer Returns (or Version 2)" app although it has already been generated.
Environment
SAP S/4HANA Cloud Public Edition
Cause
The root cause lies in that the inspection document is not "Saved and Confirmed" in the "Enter Inspection Results - from Warehouse" app. Instead, it is only "Saved".
Resolution
Click the "Save and Confirm" button for the returns delivery of the returns order in the "Enter Inspection Results - from Warehouse" app.
Keywords
Inspection, Process flow, Standard return, Manage customer returns, Save and confirm, Enter inspection results, From warehouse , KBA , SD-SLS-RE-2CL , Returns (Public Cloud) , LO-ARM-INS-2CL , ARM Inspection (Public Cloud) , Problem
SAP Knowledge Base Article - Public