SAP Knowledge Base Article - Public

3337679 - Inspection document is not displayed in the process flow of standard returns

Symptom

Inspection document is not displayed in the process flow of standard returns in the "Manage Customer Returns (or Version 2)" app although it has already been generated.

Environment

SAP S/4HANA Cloud Public Edition

Cause

The root cause lies in that the inspection document is not "Saved and Confirmed" in the "Enter Inspection Results - from Warehouse" app. Instead, it is only "Saved".

Resolution

Click the "Save and Confirm" button for the returns delivery of the returns order in the "Enter Inspection Results - from Warehouse" app.

Keywords

Inspection, Process flow, Standard return, Manage customer returns, Save and confirm, Enter inspection results, From warehouse , KBA , SD-SLS-RE-2CL , Returns (Public Cloud) , LO-ARM-INS-2CL , ARM Inspection (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions