SAP Knowledge Base Article - Public

3337772 - Changing Account Name Fails with 500 SAP Internal Server Error

Symptom

It is not possible to change an account name. When trying to perform the action, the system dumps with 500 SAP Internal Server Error.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Account Management
  2. Go to Accounts view
  3. Edit the relevant account
  4. Go to tab General
  5. Change the Account Name
  6. Click Save
  7. Experience 500 SAP Internal Server Error

Cause

  • The dump might be caused by an inconsistency of the address. 
  • Example: an empty address line exists. 

Resolution

  1. Go to Account Management
  2. Go to Accounts view
  3. Edit the relevant account
  4. Go to tab Communication, sub-tab Addresses
  5. Remove the empty row
  6. Click Save
  7. Edit the account and try the name change again.

In case this does not solve the issue, forward to SAP Support for a backend correction.

Keywords

unable, not able, impossible, fails, change, adapt, business partner, of, overwrite, leads to, , KBA , AP-BP-BPT , Business Partner Template , Problem

Product

SAP Business ByDesign all versions