3337864 - Custom Email notification is not triggering - Onboarding

A Custom Email notification has been created, and business rule to trigger email notification, however email is not triggering. Possible scenarios:

• When New Hire Data Review status is in InProgress. Custom Email Rule was configured the same as indicated in Guide: Creating a Business Rule to Trigger an Email Notification When the Custom Data Collection Step is In Progress
• When Candidate reaches to Manage Pending Hires. It was configured the same as Guide: Creating a Business Rule to Trigger an Email Notification When the Manage Pending Hire Step is in the Ready to Hire Status | SAP Help Portal 

SAP SuccessFactors Onboarding

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