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SAP Knowledge Base Article - PreviewSymptom
A Custom Email notification has been created, and business rule to trigger email notification, however email is not triggering. Possible scenarios:
- When New Hire Data Review status is in InProgress. Custom Email Rule was configured the same as indicated in Guide: Custom Email Notification Triggers Using Business Rules | SAP Help Portal
- When Candidate reaches to Manage Pending Hires. It was configured the same as Guide: Creating a Business Rule to Trigger an Email Notification When the Manage Pending Hire Step is in the Ready to Hire Status | SAP Help Portal
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Environment
SAP SuccessFactors Onboarding
Product
SAP SuccessFactors Onboarding all versions
Keywords
custom, email, trigger, not, show, showing, onboarding, rule, MPH, NHDR , KBA , LOD-SF-OBX-EML , Notifications , Problem
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