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3337949 - BackupMgr_Manager.cpp() : loadSnapshotInfo: destination file <hana/data/'<> ...' > doesn't exist

Symptom

The HANA Tenant Database keeps failing during restarts of the indexserver, with the same error messages repeated over and over in the trace files prior to the service shutdown :

[210922]{-1}[-1/-1] 2023-05-19 17:56:47.045437 i Basis            TraceStream.cpp(00718) : ==== Starting hdbindexserver, version 2.00.055.00.1615413201 (fa/hana2sp05), build linuxx86_64 05fd01c3749db22de9f4eea75e45ed541c4b9a22 2021-03-10 22:59:24 ld4554 gcc (SAP release 20200227, based on SUSE gcc9-9.2.1+r275327-1.3.7) 9.2.1 20190903 [gcc-9-branch revision 275330]
[210922]{-1}[-1/-1] 2023-05-19 17:56:47.045477 i Memory           mmEnv.cpp(00186) : Per core memory pools

...


[210922]{-1}[-1/-1] 2023-05-19 17:56:58.305130 i FileIO           FileStatistics.cpp(00386) : FileFactoryConfiguration::initial(path="/usr/sap/SID/SYS/global/hdb/backint/DB_SID/"[DATA_BACKUP], async_write_submit_active=on,async_write_submit_blocks=all,async_read_submit=on,num_submit_queues=1,num_completion_queues=1,size_kernel_io_queue=512,max_parallel_io_requests=64,min_submit_batch_size=16,max_submit_batch_size=64)
[210922]{-1}[-1/-1] 2023-05-19 17:56:58.305295 i FileIO           FileStatistics.cpp(01163) : SubmitQueueConfiguration::initial(path="/usr/sap/SID/SYS/global/hdb/backint/DB_SID/"[DATA_BACKUP], num_submit_queues=1,size_kernel_io_queue=512,max_parallel_io_requests=64,min_submit_batch_size=16,max_submit_batch_size=64)
[210922]{-1}[-1/-1] 2023-05-19 17:56:58.306102 i FileIO           FileStatistics.cpp(01372) : CompletionQueueConfiguration::initial(path="/usr/sap/SID/SYS/global/hdb/backint/DB_SID/"[DATA_BACKUP], num_completion_queues=1,size_kernel_io_queue=512,max_parallel_io_requests=64)
[210922]{-1}[-1/-1] 2023-05-19 17:56:58.307048 i FileIO           FileStatistics.cpp(00386) : FileFactoryConfiguration::initial(path="/usr/sap/SID/SYS/global/hdb/backint/DB_SID/"[LOG_BACKUP], async_write_submit_active=on,async_write_submit_blocks=all,async_read_submit=on,num_submit_queues=1,num_completion_queues=1,size_kernel_io_queue=512,max_parallel_io_requests=64,min_submit_batch_size=16,max_submit_batch_size=64)
[210922]{-1}[-1/-1] 2023-05-19 17:56:58.307194 i FileIO           FileStatistics.cpp(01163) : SubmitQueueConfiguration::initial(path="/usr/sap/SID/SYS/global/hdb/backint/DB_SID/"[LOG_BACKUP], num_submit_queues=1,size_kernel_io_queue=512,max_parallel_io_requests=64,min_submit_batch_size=16,max_submit_batch_size=64)
[210922]{-1}[-1/-1] 2023-05-19 17:56:58.307964 i FileIO           FileStatistics.cpp(01372) : CompletionQueueConfiguration::initial(path="/usr/sap/SID/SYS/global/hdb/backint/DB_SID/"[LOG_BACKUP], num_completion_queues=1,size_kernel_io_queue=512,max_parallel_io_requests=64)
[210922]{-1}[-1/-1] 2023-05-19 17:56:58.308909 i FileIO           FileStatistics.cpp(00386) : FileFactoryConfiguration::initial(path="/usr/sap/SID/SYS/global/hdb/backint/DB_SID/"[CATALOG_BACKUP], async_write_submit_active=on,async_write_submit_blocks=all,async_read_submit=on,num_submit_queues=1,num_completion_queues=1,size_kernel_io_queue=512,max_parallel_io_requests=64,min_submit_batch_size=16,max_submit_batch_size=64)
[210922]{-1}[-1/-1] 2023-05-19 17:56:58.309056 i FileIO           FileStatistics.cpp(01163) : SubmitQueueConfiguration::initial(path="/usr/sap/SID/SYS/global/hdb/backint/DB_SID/"[CATALOG_BACKUP], num_submit_queues=1,size_kernel_io_queue=512,max_parallel_io_requests=64,min_submit_batch_size=16,max_submit_batch_size=64)
[210922]{-1}[-1/-1] 2023-05-19 17:56:58.309871 i FileIO           FileStatistics.cpp(01372) : CompletionQueueConfiguration::initial(path="/usr/sap/SID/SYS/global/hdb/backint/DB_SID/"[CATALOG_BACKUP], num_completion_queues=1,size_kernel_io_queue=512,max_parallel_io_requests=64)
[210922]{-1}[-1/-1] 2023-05-19 17:56:58.311007 i FileIO           FileStatistics.cpp(00386) : FileFactoryConfiguration::initial(path="/usr/sap/SID/HDB00/backup/log/DB_SID/"[CATALOG_BACKUP], async_write_submit_active=on,async_write_submit_blocks=all,async_read_submit=on,num_submit_queues=1,num_completion_queues=1,size_kernel_io_queue=512,max_parallel_io_requests=64,min_submit_batch_size=16,max_submit_batch_size=64)
[210922]{-1}[-1/-1] 2023-05-19 17:56:58.311143 i FileIO           FileStatistics.cpp(01163) : SubmitQueueConfiguration::initial(path="/usr/sap/SID/HDB00/backup/log/DB_SID/"[CATALOG_BACKUP], num_submit_queues=1,size_kernel_io_queue=512,max_parallel_io_requests=64,min_submit_batch_size=16,max_submit_batch_size=64)
[210922]{-1}[-1/-1] 2023-05-19 17:56:58.311958 i FileIO           FileStatistics.cpp(01372) : CompletionQueueConfiguration::initial(path="/usr/sap/SID/HDB00/backup/log/DB_SID/"[CATALOG_BACKUP], num_completion_queues=1,size_kernel_io_queue=512,max_parallel_io_requests=64)
[210922]{-1}[-1/-1] 2023-05-19 17:56:58.365856 w Backup           BackupMgr_Manager.cpp(01515) : loadSnapshotInfo: destination file /hana/data/SID/mnt00001/hdb00003.00005/fallback_databackup_0_1 doesn't exist
[210922]{-1}[-1/-1] 2023-05-19 17:56:58.365908 w Backup           BackupMgr_Manager.cpp(01515) : loadSnapshotInfo: destination file /hana/data/SID/mnt00001/hdb00003.00005/snapshot_databackup_0_1 doesn't exist
[210922]{-1}[-1/-1] 2023-05-19 17:56:58.448884 i Service_Shutdown TrexService.cpp(00593) : Preparing for shutting service down
[211041]{-1}[-1/-1] 2023-05-19 17:56:58.451185 i Service_Shutdown TREXIndexServer.cpp(02604) : Stopping data backup
[211041]{-1}[-1/-1] 2023-05-19 17:56:58.451195 i Service_Shutdown TREXIndexServer.cpp(02609) : preparing auditing shutdown


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Environment

SAP HANA, Platform Edition 2.0

Product

SAP HANA, platform edition 2.0

Keywords

KBA , HAN-DB-PER , SAP HANA Database Persistence , HAN-DB-BAC , SAP HANA Backup & Recovery , Problem

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