3338108 - Cancellation Event Reason not populating in Business Rules - Onboarding

• The client wants to send a cancel notification only if the event reason is a No Show and a stop notification if cancellation is to rehire the candidate.
• A business rule was configured and the rule is not seeing the cancellation reason and event reason that has been set during the cancel transaction. 

SAP SuccessFactors Onboarding

Product Defect:

• The cancel notification template rule is not seeing the cancellation reason and event reason that has been set during the cancel transaction.
• Due to this, clients are unable to stop notifications based on Event Reasons.
• The behavior is not consistent - as it is depending on the notification delay time. If the notification is processed after the cancel transaction is committed, then the notification is working as expected.

WORKAROUND? There is no common workaround available.

• We need to depend on any employee details if applicable to differentiate whether the candidate process is getting cancelled for Rehire use case or it is a proper No Show scenario.

PERMANENT FIX: OBX-26590

• The Engineering Team has introduced a code correction to fix the issue and is scheduled to be deployed on 2H 2023 (b2311) release.
• The standard Roadmap disclaimer applies.

OBX-26590, Cancel Onboarding, Cancellation Evert Reason, business rule, No Show, Rehire, Cancellation Reason, INC4267784, Email, Cancel notification, ONB, ONB2, OBX, Onboarding , KBA , LOD-SF-OBX-CAN , Cancel Onboarding , Problem