3338117 - Error is being received and unable to complete US I-9 Section 2 for a candidate - Onboarding

• Responsible users cannot complete US I-9 Section 2 for candidate.
• Error Message: [COE0019]todo task unavailable for task category: ONBOARDING2_HIRINGMANAGER_I9_PAPERWORK and BPE process id:complianceProcessId

SAP SuccessFactors Onboarding

1. Login to the instance
2. Proxy as the responsible user for US I9 Section 2 of the candidate
3. Go to Onboarding > search for the candidate
4. Click Start for the US I9 Section 2
5. The error appears.

There are two tasks for the new hire:

• Complete Form I-9 Section 2
• Correct Form I-9 Data.

Defect:

• When I-9 Section 1 data correction is initiated, we do not update compliance process task status, which leads to a situation when both sections 1 and 2 tasks are showing in the dashboard the Section 2 task remains open. 

WORKAROUND: 

• The team (engineering) can manually update the status of the Section 2 task OR you can just ignore it.
• If there's a Section 1 correction, the new hire has to complete I-9 Section 1 again. Once it's completed, the I-9 Section 2 task will become active and the Start button will begin working.

PERMANENT FIX: OBX-26646

• A code correction has been created by the Engineering Team and is tentatively scheduled to be deployed on 2H 2023 (b2311) release.
• The standard Roadmap disclaimer applies.

NOTE!! This KBA will be updated once the mentioned code correction ticket above has been finalized and fixed.

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