SAP Knowledge Base Article - Public

3338359 - "Not able to load the query name prefix or the package name. Adaptation Transport Organizer (ATO) is not configured for this system" in Custom analytical queries app - S/4HANA Cloud

Symptom

  • You are using a 3-system landscape
  • You are trying to use the "Custom Analytical Queries" app 
  • You are getting error message "Not able to load the query name prefix or the package name. Adaptation Transport Organizer (ATO) is not configured for this system. Adaptation Transport Organizer (ATO) is not configured for the system. For more information, refer to SAP Note 2283716"

Environment

S/4HANA Cloud

Reproducing the Issue

1. Go to "Custom Analytical Queries" app.

2. The following error message appears:

Not able to load the query name prefix or the package name. Adaptation Transport Organizer (ATO) is not configured for this system. Adaptation Transport Organizer (ATO) is not configured for the system. For more information, refer to SAP Note 2283716

3. While trying to follow SAP Note 2283716,  you access the "Extensibility Settings" app.

4. The following message appears:

Extensibility is not active. Use the customizing tenant instead.

Cause

You are trying to use the key user applications in the wrong tenant (development tenant).

Key user applications are only available in the customizing tenant.

Resolution

Key user extensibility is set by default in the customizing tenant, unless the system is a cloud starter edition or sales demo partner.

In the SAP S/4HANA system, cloud starter edition or sales demo partner, extensibility for key users is deactivated by default.

You can activate extensibility by yourself. Open the Fiori application Extensibility Settings and follow the activation process.

See Also

2283716 - Key User Application is not configured

Keywords

key user extensibility, extensibility settings, custom analytical queries, ATO is not configured, 3SL , KBA , BC-SRV-APS-EXT-SL , Manage and Import Software Collections , BC-SRV-APS-EXT-AQD , Fiori based Query Designer , Problem

Product

SAP S/4HANA Cloud all versions