SAP Knowledge Base Article - Public

3338386 - Custom Email triggering twice - Onboarding

Symptom

Email notification for Personal data collection step is triggering twice.

Environment

SAP SuccessFactors Onboarding

Cause

Rule condition

Resolution

The email trigger rule is not following the standard guidelines and is missing a condition. Please review the guide how to setup it properly:

Creating a Business Rule to Trigger an Email Notification When the Personal Data Collection Step is Completed | SAP Help Portal

See Also

Creating a Business Rule to Trigger an Email Notification When the Personal Data Collection Step is Completed | SAP Help Portal

Keywords

Custom, email, trigger, rule, twice, condition, pdc, onb, onboarding, obx, step, notification, OBX-10920 , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding all versions