3338386 - Custom Email triggering twice - Onboarding

Email notification for Personal data collection step is triggering twice.

SAP SuccessFactors Onboarding

Rule condition

The email trigger rule is not following the standard guidelines and is missing a condition. Please review the guide how to setup it properly:

Creating a Business Rule to Trigger an Email Notification When the Personal Data Collection Step is Completed | SAP Help Portal

If the conditions are not defined correctly, the rule may evaluate to true multiple times during backend processing, resulting in duplicate email triggers. To avoid this, ensure the rule uses the correct logical structure (for example, AND) and that the condition is met only once for the intended scenario.

Creating a Business Rule to Trigger an Email Notification When the Personal Data Collection Step is Completed | SAP Help Portal

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