SAP Knowledge Base Article - Public

3338388 - Validated Mobile App cannot find match for Company ID

Symptom

When logging into Validate Mobile App 'Learning Preview' the following error occurs 'Sorry, we couldn't find a match for 'Company ID'. Please contact your system administrator.

Environment

SAP SuccessFactors Learning

Cause

  • Mismatch Versions between bizx and lms or they are using Sandbox instance.
  • Learning Preview App for Validated Customers they only update the preview app only with the preview timeline, and not the sandbox timeline. 

Resolution

  • Bizx and LMS release versions must match.
  • Use the Stage Preview instance when using Learning Preview App for Validated Customers

See Also

Validated SAP SuccessFactors Apps names -

https://help.sap.com/docs/SAP_SUCCESSFACTORS_MOBILE/f9554a84b1394ee5accc0f8fce5cfc7b/2e91a9e6ff23402b9bfa69b88a6c6681.html?locale=en-US

Note: They only update the preview app only with the preview timeline, and not the sandbox timeline.

Keywords

Validated Mobile App, Learning Preview, Learning Preview Mobile App, Validated, Learning Validated, Mobile, Company ID Validated Mobile , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , Problem

Product

SAP SuccessFactors Learning 2205