SAP Knowledge Base Article - Public

3338388 - Validated Mobile App cannot find match for Company ID

Symptom

When logging into Validated Mobile App 'SAP Validated Learning Preview' the following error occurs: "Sorry, we couldn't find a match for 'Company ID'. Please contact your system administrator."

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Learning

Cause

  • Mismatch Versions between BizX and Learning or they are using sandbox instance.
  • The SAP Validated Learning Preview app is only updated with the preview timeline, and not the sandbox timeline. 

Resolution

  • BizX and Learning release versions must match.
  • Use the preview instance when using the SAP Validated Learning Preview app.

See Also

Validated SAP SuccessFactors Apps names: SAP SuccessFactors Apps.

Note: They only update the preview app only with the preview timeline, and not the sandbox timeline.

Keywords

learning, lms, validated, preview, stage, sandbox, mobile, app, application, SAP Validated Learning Preview, vsaas, company, id , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , Problem

Product

SAP SuccessFactors Learning all versions