SAP Knowledge Base Article - Preview

3338607 - Phone number format requirements when using Agent Desktop

Symptom

  • You are using Agent Desktop (add-on) - Phone Number validation with CTI
  • The customer wants to know the correct phone number format when using the Agent Desktop

    Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.


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Environment

  • SAP Cloud for Service
  • SAP Cloud for Sales
  • Agent Desktop (add-on)

Product

SAP Cloud for Customer core applications 2305

Keywords

CountryCode, phone number, format, Phone Number Parsing , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , LOD-CRM-LA , Live Activity , Problem

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