Symptom
Notifications not being sent on status change triggered by script.
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
- Create a script that performs status change
- Set a notification to be sent when status change happens
- Perform the needed actions to trigger the script on the quote
- See that no notifications are received.
Cause
Changing quote status using script will not trigger workflow notification.
Resolution
To send a Notification, it should be avoided using scripts to execute status change.
Keywords
CPQ, Notification, Status, Script, Workflow , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , How To
Product
SAP CPQ 2023