SAP Knowledge Base Article - Public

3338937 - Notifications not being sent on status change triggered by script

Symptom

Notifications not being sent on status change triggered by script.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Create a script that performs status change
  2. Set a notification to be sent when status change happens
  3. Perform the needed actions to trigger the script on the quote
  4. See that no notifications are received.

Cause

Changing quote status using script will not trigger workflow notification. 



Resolution

To send a Notification, it should be avoided using scripts to execute status change.

Keywords

CPQ, Notification, Status, Script, Workflow , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , How To

Product

SAP CPQ 2023