3339013 - Application Error while creating Evaluate Eligibility Based on Benefit Master Data Change in Admin Center - 1H 2023

• You are trying to create a new entry for Evaluate Eligibility Based on Benefit Master Data Change in Admin Center
• Upon saving, an application error is thrown
• The issue started in 1H 2023

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors Employee Central - Global Benefits

1. Go to Benefits Screen Lookup > Assign the standard Config UI for "Evaluate Eligibility Based on Benefit Master Data Change"
2. Go to Benefits Overview > Create a new entry for "Evaluate Eligibility Based on Benefit Master Data Change"
3. Save
4. Application Error is thrown

A new field was introduced as part of 1H 2023 i.e. "Enable Troubleshoot Mode for Batch Errors". This is missing in the Config UI, hence a null exception is thrown.

To resolve the error, go to Manage Configuration UI, open the standard UI.

Add a new field with the following resolver:

After this, it should look like the following in Benefits Admin Overview:

Evaluate Eligibility Based on Benefit Master Data Change, application error, enable troubleshoot , KBA , LOD-SF-EC-GBF , Global Benefits , Problem