SAP Knowledge Base Article - Public

3339091 - Error: Upload of MIME Type XYZ/ABC not Permitted

Symptom

You are trying to synchronize an e-mail with an attachment that contains an image file, or you have received a health check with the following error:

E-mail synchronization: "Upload of MIME type application/jpeg not permitted".

Health Check: "The document you want to upload has the MIME type ABC. Documents with this MIME type are not allowed to be uploaded" (where ABC represents the MIME type).

Environment

SAP Cloud For Customer

SAP Business ByDesign

Cause

Cause 1: In case the error occurs during the e-mail synchronization process;

The system does not currently support emails with the specified MIME Type. In order for the system to receive such emails, you need to allow this specific MIME Type in the Business Configuration work center.

Cause 2: If you have received a Health Check;

The message is failing because MIME type ABC is not included in the list of allowed MIME types. To resolve this issue, please add ABC to the allowed MIME types in the Business Configuration. Once this change is made, the message can be restarted.

Resolution

Resolution for cause 1:

You may add the MIME Type using the below steps:

  1. Go to Business Configuration work center.
  2. Go to Overview View.
  3. Search and open the activity Allowed MIME Types for Document Upload.
  4. Select Add Row.
  5. Make Z entry for MIME Type (for example: application/jpeg) and select Allowed checkbox.
  6. Select Save.

Once it is allowed, the system will accept E-mails that have MIME Type.

Resolution for cause 2:

Check the Allowed checkbox for the MIME type and save the changes.

  1. Go to Business Configuration Work Center.
  2. Go to Overview View.
  3. Search and open the activity Allowed MIME Types for Document Upload
  4. Filter your result based on MIME Type - ABC and select the Allowed indicator.
  5. Save your changes.

NOTE:

Ensure to allow all required mime types as per your ZIP format.

Examples: application/7z, application/x-gzip, application/x-Zip-compressed , application/zip etc.

Once you enable the MIME type, the affected message can be restarted.

See Also

2774580 - Error "Upload of MIME type application/octet-stream not permitted" when uploading Emails with attachments 

Keywords

PI Message Monitoring, SAPSupportRequestProcessingSoftwareProblemReportin, MIME Type, Not Allowed, Synchronization , KBA , pi message monitoring , sapsupportrequestprocessingsoftwareprobl , mime type , LOD-LE-SSR , SAP Support Request Processing , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer core applications all versions