3339348 - IAS upgrade request new tenant gets an error fingerprint=5c4011269199f5bbbcf683ffc9119c7ab2e75e5e

When trying to run the Initiate the SAP Cloud Identity Services Identity Authentication Service Integration upgrade, requesting a new tenant gives an error with fingerprint=5c4011269199f5bbbcf683ffc9119c7ab2e75e5e

SAP SuccessFactors HCM Suite

1. Go to Admin Center
2. Open the Upgrade Center
3. Search for upgrade Initiate the SAP Cloud Identity Services Identity Authentication Service Integration and click Learn More & Upgrade Now;
4. Click Upgrade Now;
5. A popup requesting an S-User and password will appear.
6. Enter your S-User credentials, same as used in the support portal to open cases for the instance;
7. A pop-up will appear for you to select the IAS tenant to integrate with
8. Click Request New Tenant or Submit to initiate the integration process, depending on if you are going to use an existing tenant or create a new one.

This is a user permission issue.

Give the user any permission under category: Manage System Properties by following these steps:

1. Click on the role of the user in manage permission role;
2. Go to manage system properties;
3. Grant all the permissions;
4. Save the changes;
5. Retry upgrade.

For further guidance on IAS implementation, you can refer to the documentation 2791410 - Integrating SuccessFactors with Identity Authentication through the Upgrade Center.

2791410 - Integrating SuccessFactors with Identity Authentication through the Upgrade Center

5c4011269199f5bbbcf683ffc9119c7ab2e75e5e, Request New Tenant,  Initiate the SAP Cloud Identity Services Identity Authentication Service Integration, , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , Problem