3339384 - The user cannot download and upload files from Settings > PDF Forms because "Choose File" button is grey - Onboarding 1.0

• We cannot download and upload files from Settings > PDF Forms > SFPanel folder. "Choose File" Button is grey.
• We cannot upload any forms to compliance form folders under Settings> PDF Form, like "Canadian Tax Form 2013" folder, "Compliance Canada 2020" folder, etc.

SAP SuccessFactors Onboarding 1.0

1. Go to Onboarding 1.0 Dashboard
2. Click PDF Forms
3. Click SFPanel folder
4. Select one form, find the "Choose File" and "Update" buttons are grey.
5. Go to Settings > Forms > SFPanel
6. You will see the folder has a lock mark

• The symbol with a lock mark means that the folder is locked. It is a hard-coded folder and cannot be edited in any way. So this is a system behavior.
• The only folder that can be edited is the one named the company id. There is no lock mark on this folder. You can upload and download custom forms from this folder.

Onboarding 1.0, PDF Forms, Forms, update, upload, choose file, SFPanel , KBA , LOD-SF-OBD-FRM , Country Compliance Forms , Problem