SAP Knowledge Base Article - Public

3339389 - Email notification for 'Offer Approved by All Approvers' not sent intermittently - Recruiting Management

Symptom

The email trigger 'Offer Approved by All Approvers' is not triggering when the offer is fully approved.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Approve an offer in Recruiting Management.  
  2. Verify if the email notification for 'Offer Approved by All Approvers' is sent.  

Cause

  • The recipient of the email notification is specified by role on the requisition, but the requisition role hasn't been assigned to a user or was assigned to a user after the offer approval was completed.  
  • The notification won't be sent to Cc or Bcc if the primary recipient was not found.  

Resolution

Ensure the recipient role on the job requisition is assigned to a user before fully approving the offer.  

Keywords

email notification, offer approval, job requisition role, recipient role, email not sent, offer fully approved, recruiting management, notification issue, email delivery, role assignment , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

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