SAP Knowledge Base Article - Public

3339389 - Email trigger 'Offer Approved by All Approvers' not sending emails occasionally - Recruiting Management


Occasionally, the email trigger 'Offer Approved by All Approvers' does not send out the notification when the offer approval is completed.

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SAP SuccessFactors Recruiting Management


The recipient of the email trigger is specified by role on the requisition, but the requisition role hasn't been assigned to a user (or was assigned to a user after the completion of the offer approval).

Note: The notification won't be sent to Cc or Bcc if the primary recipient was not found.


When the recipient is a role on the job requisition, please make sure to assign the role to a user before the completion of the offer approval.


Recruiting Email Triggers, Offer Approval, Offer Detail, Job Requisition, Candidate, Job Application, not trigger, not send, email, notification, complete, approved , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem


SAP SuccessFactors Recruiting all versions