Symptom
The email trigger 'Offer Approved by All Approvers' is not triggering when the offer is fully approved.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Approve an offer in Recruiting Management.
- Verify if the email notification for 'Offer Approved by All Approvers' is sent.
Cause
- The recipient of the email notification is specified by role on the requisition, but the requisition role hasn't been assigned to a user or was assigned to a user after the offer approval was completed.
- The notification won't be sent to Cc or Bcc if the primary recipient was not found.
Resolution
Ensure the recipient role on the job requisition is assigned to a user before fully approving the offer.
Keywords
email notification, offer approval, job requisition role, recipient role, email not sent, offer fully approved, recruiting management, notification issue, email delivery, role assignment , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem
Product
Attachments
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SAP Knowledge Base Article - Public