3339427 - Error "Item &1: Enter less than 24 hours for employee &2 on YYMMDD" occurs for the service confirmation item

Symptom

Error massage is displayed in the service confirmation item due to that total results of multiple people (e.g. 25 hours, which is greater than 24 hours) is entered to the "Actual Duration" field: "Item &1: Enter less than 24 hours for employee &2 on YYMMDD". The user would like to know if there is a way to set this message as a warning instead of an error.

Environment

SAP S/4HANA Cloud

Cause

According to the standard design, the limitation of 24 hours for a specific day for a single line item is not allowed to be exceeded. Changing this limitation will impact the overall CATS integration. For this reason, this message cannot be modified to a warning.

Resolution

As stated in the "Cause" part, the error message cannot be modified to a warning. The system will not allow the working time for an executing service employee in a specific day to exceed 24 hours. When the working time is entered by mistake, please correct them to a working time within 24 hours.

Keywords

KBA , CRM-S4-SRV-SVO-2CL , S4CRM: Service Order (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions