Symptom
When trying to edit job profiles, receive an error message:
An application error occurred. Please try again later, or notify support (with the error information of errorId=XX, timestamp=XX, and the version information from the current screen) if the issue keeps occurring.
Environment
SAP SuccessFactors Job Profile Builder
Reproducing the Issue
- Log in to system
- Navigate to Admin Center > Manage Job Profile
- Select a job profile
- Select Next
- Edit any information > I'm done
- Receive error message
Cause
- MDF framework issues
- Roles are blank for job profiles
Resolution
MDF framework issues
- Ensure the user has the correct Role-Based Permissions (RBP):
- Intelligent Service Tools
- Intelligent Services Center (ISC)
- Admin Center Permissions
- Read Execution Manager Events
- Metadata Framework
- Configure Business Rules
- Configure Object Definitions
- Import Permission on Metadata Framework
- Admin access to MDF OData API
- Intelligent Service Tools
- Process the sync:
- Admin Center > Scheduled Job Manager
- Select the Job Scheduler tab
- In the Job Type dropdown, select MDF Object Definition to DB SYNC > Go
- In the Actions column, select Actions > Run It Now
Roles are blank for job profiles
- Admin Center > Manage Job Profile Content Import/Export
- In the Download Data Import File Template dropdown, select Job Profile > Yes
- Navigate to Scheduled Job Manager
- Locate the job and select View Details
- Click on Download Status
- Filter the role.externalCode column (Column W) for blanks
- Copy these rows into an import file with the W column populated
Keywords
success factors, SF, JPB, can't save, error message, cannot complete, update, modify, empty, errors, modifying, editing, changing, change , KBA , LOD-SF-TIH-JPB-ADM , Admin Center, Settings, Permissions , Problem
Product
SAP SuccessFactors HCM Suite all versions