SAP Knowledge Base Article - Public

3339860 - Upload of MIME type image/heic not permitted


 Upload of MIME type image/heic not permitted


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Service.
  2. Go to Tickets.
  3. Open impacted Ticket.
  4. Go to Attachments.
  5. See "RemovedAttachmentsLog".
  6. Download and Review Log.
  7. Result: Error: "Upload of MIME type image/heic not permitted".


Uploaded JPG file is recognized as a HEIC file as this allows photos to be created in smaller file sizes while retaining a higher image quality compared to JPEG/JPG


  1. Go to Business Configuration.
  2. Choose Open Activity List.
  3. Search for Allowed MIME Types for Document Upload.
  4. Choose Add.
  5. MIME Type code = Z02.
  6. MIME type = image/heic.
  7. Save once updated.


JPG, JPEG, jpg, jpeg, HEIC, heic, Allowed MIME Types for Document Upload, Upload of MIME type image/heic not permitted , KBA , LOD-CRM-SRP , Service Request Processing , Problem


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