Symptom
Upload of MIME type image/heic not permitted
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Service.
- Go to Tickets.
- Open impacted Ticket.
- Go to Attachments.
- See "RemovedAttachmentsLog".
- Download and Review Log.
- Result: Error: "Upload of MIME type image/heic not permitted".
Cause
Uploaded JPG file is recognized as a HEIC file as this allows photos to be created in smaller file sizes while retaining a higher image quality compared to JPEG/JPG
Resolution
- Go to Business Configuration.
- Choose Open Activity List.
- Search for Allowed MIME Types for Document Upload.
- Choose Add.
- MIME Type code = Z02.
- MIME type = image/heic.
- Save once updated.
Keywords
JPG, JPEG, jpg, jpeg, HEIC, heic, Allowed MIME Types for Document Upload, Upload of MIME type image/heic not permitted , KBA , LOD-CRM-SRP , Service Request Processing , Problem
Product
SAP Cloud for Customer core applications all versions