SAP Knowledge Base Article - Public

3340016 - Certificate of Completion still showing old certificate for certain users in learning history

Symptom

Certificate of Completion still showing old certificate for certain users in learning history

Environment

SAP SuccessFactors Learning

Cause

The new certificate has been updated for the Item but not for the class linked to that Item.

Resolution

  • Update new certificate for both the item and the class that is linked to that item.
  • This will ensure all users get updated with the new certificate in the users learning history.

Keywords

Certificate of Completion, Learning history, Certificate, Learning Certificate, Old Certificate, New Certificate. , KBA , LOD-SF-LMS-ITE , Items , Problem

Product

SAP SuccessFactors Learning all versions