3340016 - Certificate of Completion showing incorrect template for certain users in learning history

Certificate of Completion is showing incorrect certificate for certain users in learning history

SAP SuccessFactors Learning

The item is an instructor-led item.
The certificate template has been set at the class level.
If a certificate is set at class level, this will override the setting at item level.

• Update the certificate for both the item and the class that is linked to that item.
• This will ensure all users get the correct certificate in the users learning history.

If you are unable to view the Certificate template in the Class record, you can enable the field as follows.

1. Navigate to System Administration>Configuration>Entity Configuration
2. Select the Classes entity
3. Search for field name 'Certificate template'
4. Check 'Display'
5. Save changes
6. You will now see the field in the class record.

Certificate of Completion, Learning history, Certificate, Learning Certificate, Old Certificate, New Certificate. , KBA , LOD-SF-LMS-ITE , Items , Problem