SAP Knowledge Base Article - Public

3340089 - Not allowed to process outbound delivery and post goods issue although the credit case has already been released

Symptom

The system does not allow to process outbound delivery and post goods issue although the credit case has already been released by SAP credit management.

Environment

SAP S/4HANA Cloud

Cause

The value of the field "Number of days" in the configuration activity "Define Automatic Credit Control (ID: 101518)" is less than the time difference between creating the outbound delivery and releasing the credit case of the sales order. The field "Number of days" stands for "the number of days after which a changed document must be re-checked for credit".

Resolution

Please adjust the value of the field "Number of days" accordingly in the configuration activity "Define Automatic Credit Control (ID: 101518)" to a greater value than the time difference between creating the outbound delivery and releasing the credit case.

Keywords

Outbound delivery, Post goods issue, Credit case, Credit management, Number of days, Define automatic credit control, 101518 , KBA , SD-BF-CM-2CL , Credit Management (Public Cloud) , Problem

Product

SAP S/4HANA Cloud all versions