SAP Knowledge Base Article - Public

3340108 - Custom card stuck in 'loading' state


Custom card continues loading even after pop-up opens as expected and when the pop-up is closed again, the card continues to load

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


SAP SuccessFactors HXM Core

Reproducing the Issue

1. Login > homepage
2. Click on custom card that is configured to open mail application in a new window
3. Note that the target is selected as "URL"
4. Observe the mail window pop-up, but the custom card is still loading in the background
5. Even when the pop-up window is closed, the card is still in loading state


The target is set to URL and the popover is configured with "mailto:xxx" to open up the mail application.


  • The best solution for this scenario is to use the target "email" as opposed to "URL" to avoid the issue. As per the guide Creating or Editing Custom Cards for the Home Page - SAP Help Guide, Choose Email as the target behavior to open a new email to specified addresses.
  • For this to work with "URL" as the target, it is necessary to enable the option "Open Link in New Window/Tab" in URL card. This can be updated in Manage Home Page.

See Also

Creating or Editing Custom Cards for the Home Page - SAP Help Guide


popover, custom card, manage home page, loading , KBA , LOD-SF-PLT-LHOM , Latest Home Page , Problem


SAP SuccessFactors HCM Core all versions