3340160 - Create Service Order tile cannot be found in SAP S/4HANA Cloud Public Edition

The Create Service Order tile is not available on the launchpad homepage, even when the appropriate business role is assigned. The expectation is to find a dedicated application or tile named Create Service Order.

• Service Management (CRM)
• SAP S/4HANA Cloud All versions 

1. Log on to the launchpad with the SAP_BR_CUSTOMER_SRVC_MGR business role assigned.
2. Navigate to the Service Order Management group on the homepage.
3. Observe that there is no individual tile labeled Create Service Order.

The business catalog SAP_CRM_BC_SERV_PROCORDER_PC (Service – Process Service Order) is available in the system and is intended to be used in conjunction with SAP_S4CRM_BC_SERV_MGR_PC (Service – Manage Service Orders). These catalogs support additional capabilities and authorizations, especially in integrated process scenarios.

A separate application or tile labeled Create Service Order does not exist in SAP S/4HANA Cloud.
The Manage Service Orders app provides the functionality to create new service orders through the “Create” option within the application itself.

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