3340558 - Paste function is not working at Service Ticket Item

When using the Paste feature in Service Ticket Items, Actual Start Date and Actual End Date data are pasted and saved. But after the ticket is refreshed or re-opened, the dates disappear.

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

• SAP Cloud for Customer
• SAP Cloud for Sales

1. Go to Services -> Tickets

2. Select the ticket and open it

3. Go to Items facet

4. Click Paste button

5. Copy value from your Excel Template:

6. Paste value to C4C

7. Save the change. As a result, a new line item is added to the ticket. Item has correct Actual Start Date and Actual End Date information included.

8. Refresh the ticket. As a result, the Actual Start Date and Actual End Date information disappear.

• Wrong Date format

• Add "Z" at the end of Date fields:

              2023-03-16T08:00:00Z

Excel Copy Paste Actual Start Date Actual End Date Item Service Ticket , KBA , LOD-CRM-SRP , Service Request Processing , How To