SAP Knowledge Base Article - Preview

3340558 - Paste function is not working at Service Ticket Item

Symptom

When using the Paste feature in Service Ticket Items, Actual Start Date and Actual End Date data are pasted and saved. But after the ticket is refreshed or re-opened, the dates disappear.

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.


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Environment

  • SAP Cloud for Customer
  • SAP Cloud for Sales

Product

SAP Cloud for Customer core applications 2302

Keywords

Excel Copy Paste Actual Start Date Actual End Date Item Service Ticket , KBA , LOD-CRM-SRP , Service Request Processing , How To

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