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SAP Knowledge Base Article - PublicSymptom
Individual Customer and Business Partner applications/ views are not available in Sales Cloud version 2.
Environment
SAP Sales Cloud V2
Reproducing the Issue
Search for views: Individual Customer and Business Partner.
Neither are found.
Cause
In SAP Sales Cloud V2, we do not have the Individual Customers view. This is available only for Service Cloud V2.
There is no business partner view in Sales/Service Cloud V2, there is a business partner service (sap.crm.md.service.businessPartnerService) which is available in Sales and in Service but this is just used for common Business Partner Code api’s, there is no “business partner UI”.
Resolution
This is the expected system behaviour.
Keywords
KBA , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
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