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SAP Knowledge Base Article - PreviewSymptom
Configuration for ERMS inbound mail with ITSM was completed but when a response comes in via email for an incident the text is updated twice.
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Environment
SAP Solution Manager 7.2
Product
SAP Solution Manager 7.2
Keywords
AI_CRM_IM_EMAIL_RECEIVED, ITSM, ERMS, inbound email, text, twice, duplicate, rule policy, CRM_ORDER_SAVE, , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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