3340956 - Unable to Activate Email Channel using Tenant Technical Email Address as Channel Email

Symptom

You would like to create an email channel using the Tenant Technical Email Address (inbound_myXXXXXXX@mail.XX.crm.cloud.sap) in the Channel Email field, but once you click to start the verification process, you are unable to complete it as it is not possible to access the email address mailbox.

Environment

SAP Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions

Keywords

Email, E-mail, Verification, Verify, Code, Verification Code, SAP Service Cloud Version 2, Version 2, Tenant Email, Tenant, Tenant Technical Email Address, Technical Email Address, Technical, Address, Email Address, Channel Email, Channel, New, , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.