SAP Knowledge Base Article - Public

3341013 - Business service : appointmentservice is not available to add in a Business role

Symptom

Business service appointmentservice  is not available to add while creating a Business Role.

Environment

Product version: SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Reproducing the Issue

  • Login to the Tenant.
  • Navigate to Settings--> All Settings.
  • Search for "roles" and open "Business Roles".
  • Click on the "+" icon to create the Business Role.
  • In the Business Service, try to search for "appointmentService", this option will not appear.

Cause

Appointment service is available for Sales tenants. In a Service Tenant, it is not available.

Resolution

This is the current system behaviour.

Keywords

KBA , CEC-CRM-IAM , Identity and Access Management for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0