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3341119 - No email is sent after Password reset screen


  • Following text is displayed when logging on to the IAS tenant:
    "Your Password Needs to Be Reset
    An e-mail with a link to reset your password has been sent to Your password has not been used for more than 6 months.
    To help maintain your security, your password needs to be reset. We have sent an e-mail to your e-mail address containing a link to a page where you can reset your password.
    The link in the e-mail will expire in 2 hours from now."

  • Customer does not receive any email and when you check the splunk logs, following error can be seen
    "2023-06-02T06.18.55.055Z timestamp="2023-06-02T06.18.55.055Z", ipAddress="<ipadress>", severity="INFO", location="umtrace", crtAccount="<TenantId>", authenticatedSubject="anonymous", 
    correlationId="E3533657-A74C-4648-A78C-93ED1CB50D55", state="failed", action="sendMail", objectType="user", objectId="",
    message="Sending the email to the following server failed :<mail server>", category="audit.configuration", mailSubject="How to reset your password",
    currentPoolSize="300", currentActiveThreads="1"



Identity Authentication 1.0


KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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