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3341119 - No email is sent from IAS when using custom mail server

Symptom

          

  • User does not receive any email and when checking the logs, following error can be seen (mail subject is an example):
    "yyyy-mm-ddThh.mm.ss.000Z timestamp="yyyy-mm-ddThh.mm.ss.000Z", ipAddress="<ipadress>", severity="INFO", location="umtrace", crtAccount="<TenantId>", authenticatedSubject="anonymous", 
    correlationId="<ID>", state="failed", action="sendMail", objectType="user", objectId="xxx@companyname.com",
    message="Sending the email to the following server failed :<mail server>", category="audit.configuration", mailSubject="How to reset your password",
    currentPoolSize="300", currentActiveThreads="1"
                


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Environment

SAP Cloud Identity Services

Product

Identity Authentication 1.0

Keywords

custom mail server, Email could not be sent to, Sending the email to the following server failed, smtp.office365.com:587, Authentication unsuccessful, smtp.office365.com, user credentials were incorrect , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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