SAP Knowledge Base Article - Public

3341350 - Quote 2.0: customer fields (Business Partners) missing from Column Headings and Search Fields

Symptom

  • Post Quote 2.0 engine upgrade, the fields that used to be available for customer records, no longer exist in Q2.0 (although they are still available in the initial list).
  • In Setup >> Quotes >> Search Fields, when editing e.g. field CUSTOMER_NAME you get Error message: "The selected field is no longer available. Delete this search field and create a new one using the available fields."
  • Q1.0 'Customers' functionality has been replaced with 'Business Partners' in Q2.0, but there do not seem to exist any fields to select for Business Partners to use as Column Heading or Search Field.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

Via Quotes >> Search Fields, or Quotes>> Column Headings, you cannot add any fields for Business Partners/Involved Parties 

Cause

  • Currently, we do not support adding Business partner fields to Quote list column headings.
  • In Quote 2.0 Involved parties are introduced and many Business Partners can be created and added to Quote.

Resolution

  • If customer would still like to add Business Partner fields to Quote list column headings, then they would need to create an enhancement request via Influence portal.
  • Or they can use Involved Parties option to create and add Business Partners to Quote.

See Also

More about business partners concept in Quote 2.0 Business Partners | SAP Help Portal

Keywords

Business Partners, Quote 2.0 engine, Quote 1.0, Involved parties, customer fields, Column Headings, Search Fields, upgrade, CUSTOMER_NAME, Error, The selected field is no longer available. Delete this search field and create a new one using the available fields,  'Customers', quotes , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ 2020