SAP Knowledge Base Article - Public

3341521 - I-9 Reverification not populating citizenship status - Onboarding 1.0

Symptom

User cannot complete I-9 reverification because the citizenship status will not populate. It will not allow user to choose document options. Citizenship status should be "Alien Authorized to Work".

Environment

SAP SuccessFactors Onboarding 1.0

Cause

AN ALIEN AUTHORIZED TO WORK filed has incorrect value or is blank.

Resolution

  • "A" value should be in "I9CitizenStatus" field
  • "AN ALIEN AUTHORIZED TO WORK" value should be in "I9CitizenStatusDesc" field.
  • Customer partner can update this in SuperAdmin on candidate I-9 Reverification Process.

Keywords

ONB, citizenship, status, everify, i-9, form, alien, onboarding, OBD , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions